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Q. How old should my baby be before they are able to sit in the seat of a jogger?
A. Our strollers and joggers can be used for children from approximately six months to five years old. We do not recommend placing your baby in the seat of the jogger until they are able to sit up and hold their head up without assistance.
Q. How can I use your strollers with an infant?
A. Our City, Performance and Q-Series single strollers have a car seat adaptor or bassinet/pram available to accommodate a newborn, so you can use your Baby Jogger from birth and beyond. It is important to remember though, that newborns are more vulnerable to outside conditions and should be appropriately protected from the heat, cold, and wind. Also, babies should have ample neck support – you can use a rolled up cloth diaper or any number of neck supports sold at baby stores or through babyjogger.com.
Q. Do you have a car seat adaptor for your double strollers?
A. We have not yet developed a car seat adaptor for our double strollers, but we are in the process of creating one. As a company we strive to create the safest, most reliable products on the market. We are one of the few companies that safety tests all applicable stroller accessories in addition to our strollers, so development can sometimes take longer. We know that a car seat adaptor can be a determining factor in a stroller purchase, but we are working hard to create a car seat adaptor for our double strollers that will meet our high standards of safety and quality.
However, we now offer an option for carrying an infant in the City Classic and City Elite double strollers. The Soft Pram is a new accessory for 2008 that lies in the seat of the stroller and straps on to the frame. The Soft Pram comes with carrying straps so that you can easily transport your baby to and from the stroller. For support reasons the Soft Pram is only compatible with the City Classic and City Elite single and double strollers.
Q: Is my car seat compatible with your car seat adaptors?
A: Baby Jogger’s car seat adaptor is compatible with the following car seats:
Baby Trend Expedition
Baby Trend StrideZ
Britax Companion*
Britax Romer
Eddie Bauer Adventure
Evenflo Aura Elite
Evenflo Embrace
Graco Infant SafeSeat Step 1
Graco SnugRide
Graco SnugRide2
Maxi Cosi Cabrio
Maxi Cosi Mico
Peg Perego Primo Viaggio SIP*
Peg Perego Primo Viaggio SIP 30/30*
Safety 1st Designer 22
*City/Q-Series only. Not compatible with Performance Series single car seat adaptor.
The following will NOT work with Baby Jogger’s car seat adaptor:
Enspira
Evenflo Lakewood
Evenflo St. Ives
Intera Convertible
Vantage Point Booster Seat
Chicco
Combi
Booster
Q. What does the weight capacity of your stroller mean?
A. The weight capacity of our strollers includes the weight of the child or children, any items you are placing in the storage compartments and any accessories you are attaching. For example, if you are placing two 50 lb. children in a double stroller with a weight capacity of 100 lbs., you will exceed the weight capacity of the stroller by placing any items in the storage compartments or adding accessories. When using a double stroller, we recommend an even weight distribution on both sides of the stroller.
Q. What is an EVA wheel versus a Pneumatic Tire?
A. An EVA wheel is a lightweight molded plastic wheel that is ideal for pavement or smooth urban terrain. This wheel is available on our City Mini stroller, which helps to make it one of the most lightweight, compact strollers on the market.
A pneumatic tire is an inflatable rubber tire that provides a comfortable, smooth ride on many different terrains. With the exception of the City Mini, Baby Jogger strollers and joggers have pneumatic tires, which add to their all-terrain capabilities.
Q. Which wheel size is right for me?
A. We’ve devised the following guidelines so you can choose the right wheel size for your needs:
8” Wheel – Ideal for indoor strolls, walking on pavement or smooth urban terrain. These smaller lightweight wheels are perfect for city dwellers who need a compact stroller for every day use. Please view our City Mini stroller for this wheel size.
12” Wheel – Perfect for walking on grass, trails, sidewalks or in stores. Wonderful for city life where smaller wheels offer a more compact, maneuverable stroller. You will fall in love with the 12” stroller if you have previously owned a conventional stroller. Please view our City Series strollers or ATS stroller/jogger for this wheel size.
16” Wheel – Our most popular wheel size due to its versatility. Great for walking or jogging and is still very easy to store and transport. It’s large enough to handle snow and sand yet still small enough to fit into tight spaces. Please view our ATS stroller/jogger or the Q-Series for this wheel size.
20” Wheel – Serious runners adore this model! It’s easy to maneuver and provides a very smooth ride for the child. This large wheel easily handles rough terrain. Please view our Performance Series, Q-Series Triple, or Switchback Hybrid trailer/jogger for this wheel size.
Q. Can I use the City Series line to run with?
A. The City Series line of strollers is not intended for jogging purposes. The City Series is a line of all-terrain strollers that give you optimum versatility for every day use.
Q. Do all of your strollers have a full seat recline?
A. Only our City Series line of strollers have a full seat recline as this stroller is not recommended for jogging or running.
Q. Do your strollers fold?
A. Our Q-Series, City Series strollers, and Switchback Hybrid Trailer/Jogger feature our patented Quick-Fold technology. Just pull the clearly marked “FOLD” handle, and the stroller collapses into an easily loadable, easily storable unit. This is quite possible the easiest fold on the market today.
Our ATS stroller folds compactly with two quick-release triggers. Simply squeeze the triggers while lowering the handle. Then lift up on the strap in the center of the seat.
Our Performance Series joggers have a quick-release locking mechanism that makes folding them a breeze. Remove the quick-release wheels, and the jogger folds flat to fit into your closet or car trunk.
Q. Can I use a buggy board with your strollers?
A. There is no place to attach a buggy board to the frame of the stroller. Buggy boards can also be hazardous as strollers become unstable with the added weight.
Q. Is the fabric washable?
A. Yes, the seat and canopies of our strollers and joggers are made from strong, lightweight, washable fabrics which are easily detachable from the frame. The seat should be washed in cold water on the delicate cycle of your washing machine and attached back onto the stroller to dry.
Q. How much air should I put in my tires?
A. The PSI (pounds per square inch) will be in raised lettering on the side of the tire. You can use a standard bicycle pump to inflate your tires, or purchase a Baby Jogger air pump that will clamp on to the frame of the stroller for quick inflation on the go.
Q. Is your stroller safe?
A. Yes! Safety comes first at the Baby Jogger Company. We test and retest our products to ensure that all our current strollers either meet or exceed ASTM, EN 1888, TUV and/or Health Canada testing standards for strollers and carriages. Did we mention that ASTM, EN 1888 and TUV are some of the most widely recognized testing agencies in the world? Remember, we are the original Baby Jogger Company and that means we have over 20 years of experience caring for your precious cargo.
Q. Are your strollers covered by a warranty?
A. Yes, we stand by our products here at the Baby Jogger Company. Our frames are backed by a lifetime warranty against manufacturer defects. The fabrics, wheels, tires and other components carry a one-year warranty. Remember, when calling in a warranty claim, please have your item number, serial number, manufacturer date stamp and proof of purchase in hand to expedite the process.
Q. What is the warranty if I live outside of the United States?
A. The warranty of your stroller or jogger is covered by the country in which you purchased it. If you purchased your Baby Jogger from a US retailer while living in another country, you are responsible for any shipping charges that may incur to fulfill a warranty claim.
Q. How can I order a Baby Jogger?
A. Point your mouse to the “where to shop” link at the top of this page. You can shop for Baby Jogger products through a retail location, an authorized online retailer or through Baby Jogger’s online store. You can also call us toll-free at 1-800-241-1848, where one of our representatives can help you find the nearest retailer.
If you are living outside of the US, please view our International Distributor’s list to find a distributor nearest you.
Q. I live outside of the US but my country does not have a distributor. How can I buy a Baby Jogger?
A. We cannot compete with our International Distributors by shipping outside of the United States. Please locate the distributor nearest you for purchasing.
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